Alignyx Drive™

Founder-led support

Get help without the maze.

Explore the demo without contacting anyone. For billing, access, onboarding, accessibility, or product questions that need a human reply, email Alignyx Drive™ at founder@toneiq.ai with the dealership name, role, and what is blocking you.

Ask a question

Questions and exceptions

Ask a focused question.

Explore the product on your own first, then use this form for billing, account, accessibility, or product questions that need a human reply. This does not schedule a live demo, start checkout, or create account access.

Sending a question does not consume one of the first 10 founding spots, create a subscription, create paid workspace access, or mean payment was accepted. Support is founder-led; we aim to respond within two business days, Monday-Friday, excluding holidays. Response times are targets, not guarantees.

Subscription and billing

Founding access terms, subscription setup, payment questions, tax questions, or account changes.

Account access

Login trouble, user access, dealership setup, role changes, or activation help.

Product support

Self-guided demo, Negotiation Desk, lead conversion, manager visibility, customer context, reports, or data questions.

Urgent production issue

Security concern, privacy issue, incorrect billing event, outage, or blocked launch workflow.

What to expect

Clear triage. Fast next step.

Support starts with a direct review of the issue, then a practical next action: fix, billing guidance, account help, or escalation. Response times are targets, not guarantees.

Support targetSupport is founder-led. We aim to respond within two business days, Monday-Friday, excluding holidays. Response times are targets, not guarantees. Resolution time depends on the issue. Support is not monitored continuously.
Priority reviewSecurity, privacy, account-access, and billing issues may be prioritized, but this does not create a separate expedited response target or continuous-monitoring obligation.